Crowne Plaza Hangzhou Qiantang By IHG

Fantastic hotel! The room is extremely big and comfortable. The hotel is also close to so many shopping centers, restaurants, metro.

Metro subway is nearby. Lots of shops behind the hotel selling lots of goods. A huge shopping mall across the hotel with plenty of shopping and restaurants. Good food.

Nice ambience, we felt comfortable and ease during our stay. The location is very good, it maybe far away from local attraction but there is a shopping mall across the street and pedestrian stalls just behind the hotel.

We can smell cooking from restaurant shops behind the hotel when we wait for the elevator to the rooms and the shower floor were too flat therefore water can leak out from the shower door.

It is near to metro and many attractions as well as offices

The bed and pillows needs to be improved, was not that comfortable as the five star hotel should have.

Check in horrendous , location awful at 9.05 told no food only room service , stupid QR that doesn’t scan , called room service told only chicken noodle soup available .Not normal Crown plaza standard Room fine

Room

Spacious room, nice friendly and English speaking staff. Great location. There are malls across the street. There are a lot of small stores and restaurants nearby.

There are still lights that cannot be turned off. I like the room to be completely dark when sleeping. But the room has extra small night light that cannot be turned off. Also the hotel lobby is cold. Maybe you can turn up the heat a little bit during winter.

Everything about the property was perfect

Booking.com did not pay the hotel ahead of my visit. It was embarrassing for me when I wanted to checkin late at night and check out in the morning. I was told I owed.

Good location, very modern and well equipped, very nice staff

The staffs’ English speaking could be better

The hotel is new and modern, located opposite a large shopping center. The hotel is clean and quiet. What is important to me, I did not smell cigarette smoke everywhere. The breakfast is very good with a wide selection of Western and Eastern dishes.

The coffee offered at breakfast could be better. Air conditioning in the room caused that in some places it was very cold, in other places there was no air movement.

Great hotel for business travellers that need a great night sleep, all the facilities, a great location and excellent breakfast. Staff very helpful and super-friendly.

The hall where the reception is located is really big, with a lounge and a bar, as well as a small ice cream stall. The check-in was rather fast. The staff attitude was normal, nothing outstanding.The restaurant was dead: I went there, they had to specially open the curtains and switch on all the lights, because no one was there, I even thought that the restaurant was closed. Anyway, I first looked at the menu: food is not worth, I strongly advise to eat in one of the many small places outside. The breakfast was good tho. I specially booked this hotel to use the swimming pool, but it was closed: this was not written anywhere while I did my reservation. I felt scammed... The room was big, but the cleanliness was just okay: I did find some hairs in the sink and in the shower.All in all, I felt it was a spacious hotel, big halls, big rooms, but without any spirit/charm. Maybe this was due because of being there in the week days, and also because it looked like they shut down everything, from the restaurant to the pool.I have mixed feelings about this place, but if you ask me, I am not sure if I would go back. This is a pity, because the location is really good, just next to a metro station and near many food options. They have improvements to do.

- Swimming-pool closed but this wasn't mentioned anywhere while doing my booking.- Restaurant shut down and they literally just open it for myself when I came there to inquire about the menu.- Restaurant menu not good, not attractive.- Staff attitude very normal for such kind of hotel.- Room not totally clean.- I felt no "warm" spirit in this hotel.

This is our 3rd stay in 2 months. We have been having staycations since travelling has been so tricky. Great value for money and the staff are helpful and go the extra mile to make our stay memorable.

The hotel is lovely. It was decorated for Christmas with a huge tree in the lobby and Christmas decorations in all public areas. The rooms are spacious and clean. We stayed over for Christmas Eve and had the Christmas dinner buffet. It was fantastic. The food was so good. The staff go above and beyond especially Young Yang from F&B department. The room and buffet were great value for money.

Everything was great. No complaints and will definitely stay again

The attention to detail and the service of the staff .

One man who was at the buffet? He was very friendly and spoke English . We saw him twice in the dining hall and the buffet in the morning. I wish I knew his name! He was a man in his late 30s/40s

Location quite convenient to travel out and eateries easy

No comments

location.

bathroom a bit old , and

Checking time could be faster !

Staff and.location.were.excellent

Very.noisy

Superb

Exceptional